Return & Refund policy
We want you to have a seamless shopping experience with us. However, if something isn’t right, please let us know.
As a standard company policy across all direct points of sale, D&V by Diya and Vishwas does not support returns or exchanges for any domestic or international orders—whether off-the-rack or made-to-order—except in the following exceptional cases:
- If the merchandise received is damaged, defective, or not in good condition.
- If there is an irreparable technical issue with an altered or custom-made piece that does not meet the client’s specifications, such as sizing errors, fabric discrepancies, color mismatches, or length issues.
- If there has been an unexpected delay in your order and you have not been notified by us.
To report an issue, the client must contact getintouch.dandv@gmail.com via email within 24 hours of receiving the outfit, clearly stating the concerns and including images and videos of the affected areas on the outfit visible while unboxing the package. Additionally, a call or WhatsApp message during business hours is recommended for prompt assistance.
Important Notes:
- The return process can only begin after receiving an acknowledgment from getintouch.dandv@gmail.com. Unapproved returns will not be accepted, and the customer will be responsible for retrieving any unauthorized returned items.
- Once the garment is received, D&V by Diya and Vishwas will evaluate the case, and the final decision regarding return or exchange will be at the sole discretion of getintouch.dandv@gmail.com. The assessment will consider the timelines and the condition of the returned item.
- The outfit must be unused, properly sealed, and returned in its original packaging.
- A decision will be made within 5-6 business days of receiving the item, and the customer will be duly informed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.
In the event of an exchange due to sizing issues, you must notify us at getintouch.dandv@gmail.com. Upon approval of your exchange request, you may proceed with returning the item to [our address]. The exchange will be processed only after a thorough inspection of the product to ensure it is in its original, perfect condition as delivered. Please note that the buyer will be responsible for covering the courier charges for re-shipment.
Requests for order cancellations are subject to our discretion, and we reserve the right to accept or decline such requests for any reason. As per our standard business policy, refunds will not be issued; however, customers may redeem the transferred amount for an alternative outfit. Cancellation requests will only be considered valid and accepted if made within 24 hours of placing the order on the website. However, please note that custom-made orders cannot be canceled.
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